Teach the bot to understand free-text answers with training data, AI assistance, and evaluation.
When your dialog asks open, free-text questions, people will phrase their answers in dozens of different ways — and your bot needs to recognise what they mean and react accordingly. The Train module is where you teach it. You give the bot examples of what participants might say and how it should respond, and the matching engine takes care of the rest. This chapter shows you how to build that knowledge: creating training data by hand, generating it with AI, testing how well it matches, and managing the global knowledge base that spans your whole dialog.
Training Data & Synonyms
What a training record is, input variants, and the Question and Global training levels.
AI-Assisted Training
Generate training data automatically and use AI training mode.
Evaluating & Testing Matches
Use the evaluation tool to check how inputs are matched against your training data.
The Global Knowledge Base
Export and import global training data via Excel.