Training Data & Synonyms
What a training record is, input variants, and the Question and Global training levels.
The Train module opens on Training data â your collection of examples that teach the bot what participants might say and how to respond. Each example is a single training record.
This matters most for open questions, where people answer in their own words. The more variety you cover, the better the bot understands what they mean.
What a training record contains
A record pairs an expected input with a reaction, plus a few extras:
Field | What it does |
|---|---|
User input | An answer a participant might give. |
Input variants | Other ways of phrasing the same thing â synonyms and variations. |
Bot response | What the bot says back when this input is recognised. |
Jump to | Optionally send the conversation to another question or to the Dialog end. |
Input variants are the heart of good training. "I'm doing great", "pretty good thanks", and "all good" all mean the same thing â list them as variants of one record so a single bot response covers them all.
The two training levels
In the navigation panel you choose a Training level:
Question level â the record applies only to the block you have selected under Dialog blocks. Use it for answers that only make sense for that specific question.
Global â the record applies across the whole dialog, no matter which question the participant is on. Use it for things people might say at any point, like asking for help or wanting to stop.
You can see and manage your global records as a single list â see The Global Knowledge Base.
Add or edit a record
Pick the level and block
Set the Training level to Question level and select the relevant block under Dialog blocks, or switch to Global.
Create the record
Click New training record. Enter the User input and the Bot response you want.
Add input variants
Under Input variants, add other phrasings of the same answer. The more you add, the more reliably the bot recognises real answers.
Set a jump (optional)
Use Jump to if this answer should move the conversation to a specific Target question or to the Dialog end.
Save
Save your changes. Saving can take up to a minute while the bot processes the new data.
Records can be active or inactive. Only active records are used during a live dialog. AI-generated suggestions may start inactive until you review them.
Once you have a few records, test how well they match before you publish.