What Is a Multichat?
Link dialogs, set their visibility, and export a script.
A multichat turns a single dialog into a richer experience where participants chat with several characters at the same time. You build each character as its own dialog, then link those dialogs together so they share one conversation. Triggers then connect them, letting an action in one dialog cause a reaction in another (see Linking Dialogs with Triggers).
You set all of this up in the Multichat tab of the editor.
Linking dialogs into a multichat
Under Link dialogs into a multichat, pick the dialogs that should belong to the multichat. You can select several, and you can reorder them â use Save new order after dragging them into place.
If some dialogs are still set to inactive, the multichat cannot run in the live environment. Use Activate all dialogs to switch them all on at once.
How each connected dialog appears
Every connected dialog has a visibility setting that controls when the participant sees it:
Setting | What it means |
|---|---|
Visible from start | The dialog is shown as soon as the multichat begins. |
Visible via trigger | The dialog stays hidden until a trigger reveals it. |
Ends multichat | Reaching this dialog brings the whole multichat to a close. |
At least one dialog must be Visible from start. If every dialog is only Visible via trigger, there is no entry point and the multichat cannot be started.
Dialog manager settings
Each connected dialog has its own Dialog manager settings, where you can fine-tune the chat experience:
Maximum input length â the largest number of characters a participant can type. The default is 100; enter
0to remove the limit.Help-menu items â extra buttons that appear in the help menu next to the chat input (for example, a link to a tip or a resource).
Enable pre-cache â loads dialogs in advance to improve loading times.
Exporting the script
Once your multichat is built, you can export a complete script as a Word document covering all dialog paths, characters, and media. The export draws on a play-through, so it requires a complete recording first â see Recordings, Coverage & Script Export.
Need a refresher on building the dialogs themselves? See The Flow Editor and Question Blocks.